North Benwell Youth Project CIO               


Safeguarding Service Users Policy Statement


The Policy Statement and Procedures have been drawn up in order to enable North Benwell Youth Project CIO to:

  • promote good practice and work in a way that can prevent harm, abuse and coercion occurring.

  • to ensure that any allegations of abuse or suspicions are dealt with appropriately and the person experiencing abuse is supported.

  • and to stop that abuse occurring.


The policy applies to all staff, including senior managers, board of trustees, paid staff, volunteers, sessional workers, agency staff, students and anyone working on behalf of North Benwell Youth Project CIO.


It is acknowledged that significant numbers of people are abused and it is important that the organisation has a Safeguarding service users policy, a set of procedures to follow and puts in place preventative measures to try and reduce that number.

In order to implement the policy the North Benwell Youth Project CIO will work:

  • To promote the freedom and dignity of the person who has or is experiencing abuse

  • To promote the rights of all people to live free from abuse and coercion

  • To ensure the safety and wellbeing of people who do not have the capacity to decide how they want to respond to abuse that they are experiencing


  • To manage services in a way which promotes safety and prevents abuse


  • Recruit staff and volunteers safely, ensuring all necessary checks are made


  • Provide effective management for staff and volunteers through supervision , support and training


North Benwell Youth Project CIO

  • will ensure that all management committee members, staff, volunteers and service users, their carers/ families are familiar with this policy and procedures

  • will work with other agencies within the framework of the Newcastle Safeguarding Adults/young people Policy and procedures, under No Secrets guidance ( D o H 2000, updated 2015)

  • will act within its confidentiality policy and will usually gain permission from service users before sharing information about them with another agency


  • will pass information to a Safeguarding children/adults manager when more than one person is at risk. This includes all concerns of abuse taking place in a work setting

  • will inform service users that where a person is in danger, a child is at risk or a crime has been committed then a decision may be taken to pass information to another agency without the service user’s consent

  • will make a referral to the Adult/young people Services Customer service team as appropriate

  • will endeavor to keep up to date with national developments relating to preventing abuse and welfare of service users.


  • will ensure that the designated named person understands his/her responsibility to refer incidents of service user abuse to the relevant statutory agencies (Police / Social Services Directorate)

The designated named person for Safeguarding service users in North Benwell Youth Project CIO is Margaret Ridley the project co-ordinator.


They should be contacted for support and advice on implementing this policy and procedures.


This policy should be read in conjunction with the Newcastle’s Multi- Agency Safeguarding Adults/children and Procedures document. These are kept in the filing cabinet.



Safeguarding Adults/Young people Procedures. North Benwell Youth Project CIO 2021.







North Benwell Youth Project CIO provides an informal education service to young people/adults. These procedures have been designed to ensure the welfare and protection of any service user who accesses services provided by North Benwell Youth Project CIO. The procedures recognise that abuse can be a difficult subject for workers to deal with. North Benwell Youth Project CIO is committed to the belief that the protection of service users from harm and abuse is everybody’s responsibility and the aim of these procedures is to ensure that all managers, trustees of the organisation, management committee members, staff and volunteers act appropriately in response to any concern around service user abuse.


2.Preventing abuse



North Benwell Youth Project CIO is committed to putting in place safeguards and measures to reduce the likelihood of abuse taking place within the services it offers and that all those involved within North Benwell Youth Project CIO will be treated with respect.


Therefore this policy needs to be read in conjunction with the following policies:

  1. Equal Rights and Diversity

  2. Volunteers

  3. Complaints

  4. Whistle Blowing

  5. Confidentiality

  6. Disciplinary and Grievance

  7. Data Protection

  8. Anti-bullying.

  9. Recruitment and Selection

  10. Code of Conduct


North Benwell Youth Project is committed to safer recruitment policies and practices for paid staff, trustees and volunteers. This includes enhanced DBS disclosures for staff and volunteers, ensuring references are taken up and adequate training on Safeguarding Adults is provided for staff and volunteers. DSB checks will be renewed every 3 years for staff and 5 years for Trustees.


Where appropriate management committee members/ trustees will be required to provide two references and have an enhanced DBS disclosure to be renewed every 5 years


The organisation will work within the current legal framework for reporting staff that are abusers.


Service users will be encouraged to become involved with the running of the organisation. Information will be available about abuse and the complaints policy and Safeguarding Adults policy statement will be available to service users and their carers/ families.



3.Recognising the signs and symptoms of abuse



North Benwell Youth Project CIO is committed to ensuring that all staff, the trustees and volunteers undertake training to gain a basic awareness of signs and symptoms of abuse. North Benwell Youth Project CIO will ensure that the designated named person and other members of staff, trustees and volunteers have access to training around Safeguarding Adults/young people.


“Abuse is a violation of an individual’s human and civil rights by any other person or persons”

No Secrets: Department of Health, March 2000



Abuse includes:

·physical abuse, hitting, slapping, punching, burning

·sexual abuse, rape, indecent assault, inappropriate touching

·emotional abuse, belittling, name calling,

·financial or material abuse, stealing, selling assets

·neglect and acts of omission, leaving in soiled clothes, failing to feed properly

·discriminatory abuse (including racist, sexist, based on a person’s disability and other forms of harassment)

.institutional abuse (systems of power e.g. emergency care facilities)


Abuse may be carried out deliberately or unknowingly.


Abuse may be a single act or repeated acts.

People who behave abusively come from all backgrounds and walks of life. They may be doctors, nurses, social workers, advocates, staff members, volunteers or others in a position of trust. They may also be relatives, friends, neighbours or people who use the same services as the person experiencing abuse.


4.Named person for safeguarding adults/young people



North Benwell Youth Project CIO has an appointed individual who is responsible for dealing with any Safeguarding Adults/young people concerns. In their absence, a deputy will be available for workers to consult with. The named person(s) for Safeguarding Adults/young people within North Benwell Youth Project CIO is/are:


Named Person for Safeguarding Adults/young people Margaret Ridley

Work Telephone number 0191 2983201

Mobile Number 07903845518

Emergency Contact Number 07903845518


Name of deputy person Lisa Young

Work telephone number 0191 2983201

Emergency contact number 07464623651


The roles and responsibilities of the named person(s) are:


  1. To ensure that all staff including volunteers and trustees are aware of what they should do and who they should go to if they have concerns that someone may be experiencing, or has experienced abuse or neglect.

  2. To ensure that concerns are acted on, clearly recorded and referred to an Adult Services Directorate Customer Services team where necessary.

  3. To follow up any referrals and ensure the issues have been addressed.

  4. Any recommendations from the Safeguarding adult process must be considered.

  5. To reinforce the utmost need for confidentiality and to ensure that staff and volunteers are adhering to good practice with regard to confidentiality and security. This is because it is around the time that a person starts to challenge abuse that the risks of increasing intensity of abuse are greatest.

  6. To ensure that staff and volunteers working directly with service users who have experienced abuse, or who are experiencing abuse, are well supported and receive appropriate supervision.

5.Responding to people who have experienced or are experiencing abuse


North Benwell Youth Project CIO recognises that it has a duty to act on reports, or suspicions of abuse or neglect. It also acknowledges that taking action in cases of adult abuse is never easy.


How to respond if you receive an allegation:


  1. Reassure the person concerned

  2. Listen to what they are saying

  3. Record what you have been told/witnessed as soon as possible

  4. Remain calm and do not show shock or disbelief

  5. Tell them that the information will be treated seriously

  6. Don’t start to investigate or ask detailed or probing questions

  7. Don’t promise to keep it a secret


If you witness abuse or abuse has just taken place the priorities will be:

  1. To call an ambulance if required

  2. To call the police if a crime has been committed

  3. To preserve evidence

  4. To keep yourself, staff and service users safe

  5. To inform the designated named person in your organisation

  6. To record what happened.


All situations of abuse or alleged abuse will be discussed with the designated named person. The alleged victim will be told that this will happen. This stage is called the alert.


The named person can then take advice from the Safeguarding Adults/young people Unit and/or other advice giving organisations.


If it is appropriate and there is consent from the individual, or there is a good reason to override consent, such as risk to others, a referral will be made to an Adult/young people Services Directorate Customer services team and a Safeguarding Adults manager will make a decision whether to involve the safeguarding process.


If the individual experiencing abuse does not have capacity a referral will be made without that person’s consent.



If further assistance is required contact Initial Response Team 0191 2772500

Emergency Duty Team: 0191 2787878.



6.Managing allegation made against member of staff or volunteer



North Benwell Youth Project will ensure that any allegations made against members or member of staff will be dealt with swiftly.


Where a member of staff/volunteer is thought to have committed a criminal offence the police will be informed. If a crime has been witnessed the police should be contacted immediately.


The safety of the individual(s) concerned is paramount and it should be ensured that they are safe and away from the person(s) who are the alleged perpetrators.


The designated named person will liaise with the safeguarding manager / safeguarding unit to discuss the best course of action and to ensure that the North Benwell Youth Project CIO disciplinary procedures are coordinated with any other enquiries taking place as part of the ongoing management of the allegation.


7.Recording and managing confidential information



North Benwell Youth Project CIO is committed to maintaining confidentiality wherever possible and information around Safeguarding Adults/young people issues should be shared only with those who need to know. For further information, please see North Benwell Youth Project's CIO confidentiality policy.


All allegations/concerns should be recorded in alert-form. The information should be factual and not based on opinions, record what the person tells you, what you have seen and witnesses if appropriate.


The information that is recorded will be kept secure and will comply with data protection.


This information will be secured in a locked filing cabinet in the organisation. Access to this information will be by the designated named person and deputy.


8.Disseminating/Reviewing policy and procedures


The Safeguarding Adults/young people Policy and Procedures will be reviewed annually by the Management Committee, the designated named person for Safeguarding Adults/young people will be involved in this process and can recommend any changes. The designated named person will also ensure that any changes are clearly communicated to staff, trustees and volunteers.


It may be appropriate to involve service users in the review and parents/carers need to be informed of any significant changes.


*Covid-19 - Please read Addendum to Safeguarding Policy


Training and Information for Committee, Staff and volunteers - Information and training on policy development in safeguarding young people/adults - Information on local training and events - publications and information.